Smooth sailing: our shipping & returns
We want your experience with The Kindred Collective to be delightful from start to finish. Here's everything you need to know about our shipping and return policies, designed with transparency and your satisfaction in mind. We're committed to ensuring a seamless journey for every unique item you discover with us.
Our shipping commitment: sustainability and protection
At The Kindred Collective, we believe the journey of your order is just as important as the destination. Every order is shipped with minimal environmental impact, utilizing sustainable and recycled packaging materials, while ensuring your unique, handcrafted items are perfectly protected and arrive safely. We prioritize sustainability without compromising the protection of your valued items.
Key takeaways:
- Alignment with values: Your commitment to eco-friendly living is upheld, even through the shipping process.
- Care and quality: Assurance that fragile items will not be damaged during transit.
- Transparency: Confirmation of the use of special packaging.
Returns & exchanges: hassle-free confidence
Our general approach to returns and exchanges is focused on trust, simplicity, and supporting sustainable choices. Since we sell high-quality, unique, and often handmade items, our policy reflects a balance between customer satisfaction and respecting the nature of artisanal goods.
We aim for every purchase to be a successful discovery. If your item doesn't work out, our policy is built on two core pillars:
- Confidence in curation: Shop with confidence, knowing that if the size is wrong or the item isn't quite right, the process of correction is easy.
- Respect for the product: Returns must respect the quality and uniqueness of the item—meaning items must be returned in their original, unused condition to be eligible.
Policy elements:
- Timeframe: 30 days from delivery for returns and exchanges.
- Condition: Items must be unworn, unused, unwashed, and have original tags attached (where applicable). Specifics for food/personal care apply.
- Exchanges: Streamlined for convenience, especially for vintage clothing.
- Return shipping: Free for damaged or incorrect items; customer may cover return postage for general returns.
- Non-returnable items: Opened coffee beans, intimate apparel, or personalized jewelry are usually final sale.
Understanding shipping costs
The main factors that determine shipping costs for customers, particularly for a curated store like The Kindred Collective with a diverse range of products (jewelry, coffee, pet supplies, vintage clothing), are typically categorized into four key areas:
- Weight and dimensions of the package: Heavier and larger items cost more.
- Shipping distance and destination: Costs increase with distance and for international shipments.
- Speed of delivery (service level): Faster delivery options are more expensive.
Our commitment to fairness
Our shipping and return policies are designed to be fair and customer-friendly by directly addressing the common anxieties associated with unique, curated, and online shopping, while staying true to our core values of sustainability and quality.
Shipping policy: Fair by being transparent & responsible
- Transparent cost breakdown: We use accurate, real-time carrier calculations.
- Commitment to sustainability: We use eco-friendly and recycled packaging materials.
- Insured protection: All high-value or fragile items are appropriately insured.
Return policy: Customer-friendly by focusing on confidence
- "Trust the measurement" exchange focus: Hassle-free exchanges for size correction.
- Generous time window: Standard 30-day return window from the date of delivery.
- Clear exceptions: Upfront about items that are final sale.
- Damage/error covered: We cover 100% of the return shipping costs.
Overall, our policies are designed to instill confidence in the discovery process—allowing customers to focus on the unique quality of the goods rather than worrying about the logistics of delivery or return.